Along with making our consumers fully aware of where the products come from, who made them and how,  our focus is on impacting livelihoods at scale. A strong commitment to our values, allows us to do that. 

If you have a question about how we work, check our FAQ section to learn more about Flourish.  If your question isn’t answered here, feel free to contact us:

What does it mean?

The producer comes first. Everything we do is aimed at improving the livelihoods of creators behind the products. We are committed to nurturing the scalability of their small businesses through increasing their access to global markets while preserving their local economies.  Through this structure, we work to give everyone the opportunity to flourish!

Flourish is an ecosystem of entrepreneurs, artisans, and values-driven businesses. In our Makers section, you can access a detailed account about all of the creators on Flourish. Read more about their purpose, the people involved or benefiting from their work, and how they are working to ensure a low impact on the planet. We work to tell the stories of all our makers and share their impact with you.

Commitment to the environment is an important value to us. Enabling high-quality responsible manufacturing, nurturing green practices across and through the stages of production, promoting sustainable packaging, encouraging zero waste designs, and building an eco-friendly mindset is at the core of our collaboration with mindful producers.

With every product, you get to see how it impacts a producer's life directly through our transparent costing breakup, you get to learn more about how it was made and be a part of the maker’s story. A commitment to fair wages and transparency in disclosure of the community being impacted is the key consideration when we bring new makers to the platform.

How does it work?

Tracking details will be shared in an email with you once your order has been shipped.

Flourish works with many different kinds of sellers all over the country. The items are all handmade and are created keeping in mind green practices across the production. Thus, some of them are only made once you order them. Please check the shipping information tab on the product page for if an item is ready to ship/made to order and how long it will take for it to reach you.

Once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts. If you’re still unavailable after the third attempt, your order will be returned to us.

We work with third-party delivery partners who facilitate the delivery all over India and internationally. If you have any concerns with regards to delivery, please reach out to us.

Please check the return information tab on the page to find out whether an item is returnable or not. Non-returnable items include perishable items: food and personal care as well as all made-to-order products.

To initiate a return, go to your orders and choose the option from there.

The return order will be picked up from you within 24-48 hours of your return request being approved. Please bear with us while we process your return. 

Please ensure that the product is maintained in its original condition. Refunds will not be processed for damaged or otherwise compromised items.

Yes, you can return individual items from a larger order. However please note, all our sellers are located in different locations. Therefore if your order contains items from multiple/different sellers, please match the return tracking ID carefully at the time of pick up.

My accounts/dashboard allows you to cancel any orders placed within (add timeline)

We accept all modes of payment, including Paytm, credit card, debit card, cash on delivery/net banking.