Shipping, Return and Exchange Policy

DOMESTIC: (FOR ORDERS WITHIN INDIA)

SHIPPING POLICY

1. For a hassle-free experience, we recommend opting for prepaid transactions, which come with no delivery charges. Please note that Cash-on-Delivery (COD) orders incur an INR 75 shipping fee due to their higher return rate which increases your carbon footprint.
2. As each craftsman and artisan's process is unique, shipping times may vary. Look for shipping info on the product page for individual shipping information.
3. Our courier partners will be able to deliver the shipment to you only on business days. If you are unavailable when our courier partner arrives with your delivery, they will make two more delivery attempts. If you’re still unavailable after the third attempt, your order will be returned to us.
4. As soon as your package ships, we will email package tracking information to you.

CANCELLATION POLICY

Cancellation requests will only be accepted strictly within 24 hours of placing the order, as we cannot cancel a shipment that has already been dispatched.

1. You can initiate a return or exchange only within 10 calendar days of placing an order.
2. Please go to your order details to initiate a return or exchange.

RETURNS AND EXCHANGE

IN CASE, YOU WISH TO RETURN THE PRODUCT:

1. The Flourish returns policy gives you the option to return items purchased on Flourish within 10 days (Eligible products will be easily visible on our product screens under shipping information). We only ask that you don't use the product and preserve its original condition, tags, and packaging.
2. You can initiate a return from the order history on your profile page. Click here to start the process.
3. Please note that once you start your return journey, your item will be picked up and sent to the maker for a thorough quality check. After the quality check your refund will be processed (The process will take approximately 6-7 Business days). Click here to start your return process.
4. Not all products are eligible for returns. Please check the return & shipping info on the product page to understand which products are eligible for returns before purchasing.
5. Once your return has been authorized, we'd be happy to process your refund. The same amount will be credited back to the payment mode that was used to checkout.
6. We will not be able to accommodate multiple exchange requests for the same product/order.
7. Please read product-specific return information on each product page, we will not be able to accept any returns beyond the 10-day return/exchange window.

IN CASE, YOU WISH TO EXCHANGE THE PRODUCT:

1. You can initiate a return from the order history on your profile page. Click here to start the process
2. Please be informed that after you initiate the exchange, your product will be picked up and sent to the maker. Then it will go through a quality check. Once completed, your product will be shipped immediately if it is ready, or if it is made to order, it will take the number of days specified for the product. You can start your exchange process by clicking here.

INTERNATIONAL: (FOR ORDERS OUTSIDE INDIA)

INTERNATIONAL SHIPPING POLICY

Shipping costs vary by country/region. Please note that duties, taxes, and carrier brokerage fees are strictly enforced and are not included in your order amount at checkout. Your order total will be calculated in USD. Please note that you may be charged in your local currency at an exchange rate selected by the issuing bank which may also include foreign transaction fees. These are not determined by Flourish and are not included in your order total at checkout.

CANCELLATIONS

Cancellation requests will only be accepted strictly within 24 hours of placing the order, as we cannot cancel a shipment that has already been dispatched. At Flourish, we try our best to reach you wherever you are. If there are any shipping restrictions for your delivery address, you’ll see this at the time of purchase. In case the order is cancelled due to unavoidable reasons, you will be notified through an e-mail.

RETURNS AND REFUNDS

No returns and exchanges are allowed for international orders. In the unlikely event that your order arrives damaged, please email us a photo of the damaged product with the Bar Code within 48 hours of receiving your order.

• All relevant duties and taxes levied for the return of the product will be borne by the customer.